Healthcare

More appointments.
Fewer no-shows.

Convey Labs helps healthcare teams book appointments, send reminders, and follow up with patients — in 22+ Indian languages, around the clock.

+0%
appointments booked
−0%
no-shows
24/7
patient reception
Convey Labs
Today · appointments booked
Cardiology consult
booked · Telugu
confirmed10:00 AM
Full body checkup
booked · Hindi
confirmed11:30 AM
Paediatric follow-up
rescheduled · Tamil
confirmed3:30 PM
Dental cleaning
booked · Hindi
confirmed5:00 PM
🩺
Live: appointment reminder
"Reminder for your 10 AM appointment tomorrow."

[ Trusted by hospitals and clinics across India ]

aurocybercityedmiumpride hondavijetha
The problem

Every no-show
is a lost appointment slot.

Patients enquire, book, then quietly disappear. Reminders go unread. Follow-ups don't happen.

01

Enquiries get a slow callback

Patients enquire on Practo at night. Front-desk calls back midday. By then they've booked elsewhere.

02

Reminders go unread

SMS reminders sit in spam folders. Patients forget. No-show rates climb.

03

Multilingual gap with elderly patients

An elderly Telugu-speaking patient struggles with an English voicemail. The appointment doesn't get confirmed.

04

Rescheduling is manual chaos

When a patient cancels, the slot stays empty. Nobody fills it in time.

05

Post-visit care drops off

Follow-up calls, prescription refills, repeat tests — they need to happen, but nobody chases them.

How we move leads

One system. Two growth levers.

Calls and messaging — working together to fill the calendar and keep patients on care.

Calls

Call every patient. Book appointments. Recover no-shows.

Our voice agent answers enquiries the moment they come in, books appointments, confirms slots the day before, and follows up after the visit — in the patient's language.

<60s
first contact
22+
languages
100%
lead reach
01

Outbound

Call new leads in under a minute.

02

Inbound

Answer every enquiry. Even at midnight.

03

Follow-ups

Day 1, day 3, day 7 — automatically.

04

Post-Visit

Stay in touch until they convert.

Messaging

Reminders, prescriptions, and follow-ups across channels.

Appointment confirmations, day-before reminders, prescription refills, follow-up nudges, lab report sharing — sent on WhatsApp, RCS, or SMS, whichever the patient uses.

4×
reply rates
24/7
always on
1-tap
engagement
01

Regular Conversation

Common questions answered instantly.

02

Welcome Message

Greet every new lead the moment they enquire.

03

Reminders & Nurturing

Different message at different moments.

04

Broadcast Campaigns

Updates and offers — sent at scale.

Use cases

Every step of the patient journey.

01·Use case

Enquiry Callback

Call every new enquiry within minutes, in their language.

Sub-60s
first contact
02·Use case

Appointment Booking

Specialty, time, location — booked in one conversation.

1-tap
calendar booked
03·Use case

Day-Before Reminders

Multi-language reminders the day before — fewer no-shows.

−40%
no-shows
04·Use case

No-Show Recovery

Missed appointments rebooked into a fresh slot.

+30%
recovered visits
05·Use case

Prescription Refills

Nudges before the medication runs out. Refill orders captured.

Auto
refill flow
06·Use case

Post-Visit Follow-Up

Recovery check-ins, repeat tests, and care reminders.

Multi-touch
continuity of care
From the field

"Our no-show rate was over 30%. After WhatsApp and voice reminders in the patient's language, it's now under 12%. The calendar finally stays full."

H
Hospital Administrator
Multi-specialty hospital, Chennai
FAQ

Common questions,
answered.

Convey Labs' AI voice agent answers and places patient calls in the patient's own language, across 22+ Indian languages. It books appointments, confirms slots, and answers common questions about departments, timings, and preparation.

Yes. Automated voice and WhatsApp reminders in the patient's preferred language significantly cut no-shows. Hospitals using language-matched reminders have brought no-show rates down from over 30% to under 12%.

Yes. Patients can book, reschedule, or cancel in Hindi, Telugu, Tamil, and 22+ Indian languages, over a phone call or WhatsApp, with no app download or English required.

Yes. The AI automatically calls or messages patients for follow-up visits, annual checkups, and post-consultation care instructions, keeping your calendar full without manual calling.

Instantly for inbound calls, and within 60 seconds for web or ad enquiries, so a patient searching for a consultation books with you before they call the next hospital.

Connect Now

Take your pre-sales
to the next level.

Connect with us now to integrate with your business and empower your team with tools built for effortless pre-sales operations.